Troubleshoot Premium membership billing or access bug

If your monthly membership payment for YouTube Premium is declined, we'll let yous know via e-mail and then that you can restore your membership.

After getting this email:

  • Yous'll have 3 days to prepare the result before losing access to your Premium benefits. During this three solar day period, nosotros will regularly re-attempt to process your monthly payment.

  • If later on iii days, we still can't successfully charge you, your subscription volition enter a "Paused" state for 30 days. During this paused state, we'll periodically attempt to process a payment to restore your membership access, unless yous cancel your subscription.

If you update your payment info during this time, your membership should be automatically restored during our next attempt to charge your payment method. If you don't want to wait for the system to retry, yous can abolish your subscription and re-sign up to gain access right away.

If you believe you got charged for a buy and membership simply can't access your benefits, check out this article.

If your payment for a purchase and membership was declined, you most likely demand to fix an issue with your payment method. See our tips for how to gear up these issues below.

Fix a declined payment

Your monthly membership payment may have been declined due to an result with your card or other course of payment. Once you fix any payment issues, the system will automatically attempt to charge you once more and restore your admission to your membership benefits.

Make sure your menu information is up to date

Update now

Payments oftentimes fail due to an expired credit card or an incorrect billing address. To update this information:

  1. Go to youtube.com/paid_memberships if you're on a computer. If y'all're in the YouTube mobile app, click on your contour motion picture and then Paid memberships.
  2. Click the  next to the message "Current payment method could non be processed".
  3. Click Update payment method.

We recommend that you bank check all of your card information to make sure information technology is correct, including the expiration date. The zip lawmaking listed for your payment method should likewise lucifer the null code of the electric current billing address of your menu.

If your payment method on file tin no longer be used, please add together or choose another payment method.

Tip: If you don't see the pick to "Update payment method" from the link above, yous can as well update the payment method for your membership from the Google Pay Subscriptions and Services page.

Submit any requested information

If y'all see an fault message requesting that you submit boosted information to Google, delight follow the instructions to submit those details. For example, you may need to verify your identity on Google Pay earlier being able to purchase using your Google business relationship.

You can also check Google Pay at any fourth dimension for alerts or requests to ready account bug.

Check you accept enough funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Cheque your account to brand sure you have plenty to complete the purchase.

Contact your bank or carte issuer

Your card may take specific restrictions which cause your payment to neglect. Contact the depository financial institution or company that issued your card to inquire near the transaction and see if they know the reason for the decline.

If you're outside of the U.Due south., you will likewise demand to ensure your card and bank support international transactions. Depending on your country, you may also need to contact your bank to qualify your menu's utilise for online transactions.

Effort to pay with a different payment method

Update at present

Y'all can try switching to some other form of payment by post-obit these steps:

  1. Go to youtube.com/paid_memberships if you're on a computer. If you're in the YouTube mobile app, click on your contour pictureand then Paid memberships.
  2. Click the icon side by side to the message "Electric current payment method could not be processed".
  3. Click Update payment method.
  4. Select a different payment method.

Tip: If you are still having trouble using your payment method to purchase on YouTube, you can consider paying with Google Play residuum (if information technology'south bachelor in your country). Y'all can detect which countries take Google Play residual available here.

First, add to your Google Play residual so select the "Google Play Balance" choice equally your payment method. Yous can also read more than about redeeming your Google play residual.

Ready bug with accessing benefits after being charged

If you've made a purchase but don't have access to what y'all bought, it's possible the accuse is notwithstanding being candy. You too may not take access if the charge was declined.

Nigh authorisation holds and pending transactions

Pending charges on Google Pay or your carte statement are authorization holds that haven't been processed yet.

Information technology'due south possible to encounter a few pending charges for the same subscription payment, equally each pending charge represents an authorization attempt. If a charge is "Pending" instead of processed, information technology hasn't been charged to you lot, and any unsuccessful menu dominance attempts for a payment will drop off from your statements on their ain and won't be billed to y'all.

How to check a pending charge

  • Cheque your billing statement or Google Pay. If yous click into the transaction on Google Pay, you should see the buy listed equally a "Pending" accuse rather than completed.
  • Search for an email receipt. If a charge is processed, you'll get an email receipt from YouTube.
  • You can besides cheque Google Pay at whatsoever fourth dimension for alerts or requests to fix account issues. For example, you may need to verify your identity on Google Pay before you can buy using your Google Account. If at that place aren't any alerts on Google Pay, this awaiting charge should go through within 1-14 business days, or disappear when the payment is declined. If you're nevertheless seeing a pending charge later on this time, become in touch with your payment provider.

How to bank check a declined charge

You can double check the status of your purchase in Google Pay. Google Pay should show the transaction status as "Declined". See our tips in the department to a higher place for how to ready a declined payment.

If your billing statement is all the same showing a "Pending", this charge should go abroad within i-14 business days or disappear if information technology's declined. If you're even so seeing a pending charge after this time, get in touch with your payment provider.

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